Job

Company

Description

Salary

Skills

Job Description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
Prepares documents related to services, cremations, maintenance, as directed by management
Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
Run errands such as for floral delivery, picking up of supplies, documents, etc
Serves as an usher and may park cars or perform any transportation requirements.
Drives Funeral Home vehicles for services and picking up families
Ensures refreshments are available (where allowed by law)
Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
Prepares documents related to services, cremations, maintenance etc.,
Greets and receives client families and / or other persons entering the office for information and assistance
Accommodates the needs of the family during a service and/or visitation
May wash and clean funeral home vehicles and other client vehicles as required from time to time

MINIMUM Requirements

Education

High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred
Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

High level of compassion and integrity
Clear and concise verbal and written communication skills
Professional behaviors and team player

Postal Code: 22401

Category (Portal Searching): Operations

Job Location: US-VA - Fredericksburg

Job Profile ID: F00226

Time Type: Part time

Location Name: Mullins & Thompson Funeral Service

This job was posted on Fri Jan 26 2024 and expired on Tue Feb 06 2024.

Tasks

Greet people at the funeral home.

Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.

Transport the deceased to the funeral home.

Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.

Close caskets at appropriate point in services.

Attend to the needs of the bereaved, such as by offering comfort, counseling, or after-care programs.

Offer assistance to mourners as they enter or exit limousines.

Place caskets in parlors or chapels prior to wakes or funerals.

Clean and drive funeral vehicles, such as cars or hearses, in funeral processions.

Carry flowers to hearses or limousines for transportation to places of interment.

Arrange floral offerings or lights around caskets.

Perform various administrative tasks, such as typing documents or answering telephone calls.

Supervise funeral processions and assist with cemetery parking.

Act as pallbearers.

Clean funeral parlors or chapels.

Deliver floral arrangements or other items to family members of the deceased.

Issue and store funeral equipment.

Perform general maintenance tasks for funeral homes, such as maintaining equipment or caring for funeral grounds.

Provide advice to mourners on how to make charitable donations in honor of the deceased.

Embalm, dress, cosmeticize, and casket the deceased.

Manage funeral home finances, including receiving payments, making bank deposits, or performing general bookkeeping duties.

Assist with cremations and the processing and packaging of cremated remains.

Obtain burial permits and register deaths.

Obtain doctors' signatures on death certificate and complete other paperwork, such as insurance claims forms.

Meet with family members to plan the funeral.

Prepare obituaries for newspapers.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Find out how you match this company

SCI Shared Resources LLC

Summary

Service Corporation International (SCI) is a provider of funeral, cremation, and cemetery services. It operates more than 1,900 locations nationwide under several brand names. The company's guiding purpose is to compassionately support families during their most difficult times, celebrate the significance of life, and preserve memories. SCI is looking for individuals who by nature share this passion for compassion. Joining the team of professionals, you can expect learning and development courses as well as competitive benefits and performance incentives. You will also have the opportunity to touch peoples’ lives in a profound way and to create meaningful memories.

Small

Fredericksburg, VA, 22401, and others

Company Details

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Funeral Assistant Interview Questions & Answers

What experience do you have in the funeral industry?

Answer

I have worked as a funeral assistant for two years, assisting with funeral arrangements, preparing the deceased for viewing, and providing support to grieving families.

How do you handle sensitive and emotional situations?

Can you describe your organizational and multitasking skills?

About the Funeral Assistant role

Funeral Services Funeral Assistant

We, the funeral assistants, ensure all aspects of a funeral proceeding go smoothly. We arrange things as required by the family before the funeral. Also, we ensure the whole ceremony runs as per the plan during the funeral. Our duties include setting up chairs, cleaning the home, and arranging pictures or another decor as requested. We work in funeral areas during usual business hours, either full or part-time. Sometimes, our responsibility is to report to funeral directors directly.

Core tasks:

assisting funeral directors with events held on-site, including the arrangement of conferences
answering inquiries of customers professionally, either in-person or by phone
preparing the casket for funerals and viewings