Senior Library Specialist

Title: SENIOR LIBRARY SPECIALIST - (2 positions) 40 hours

Location: Castlewood Library 6739 S. Uinta Street Centennial, CO 80112

Reports to: Supervisor

FLSA Status: Non - Exempt

Pay Rate: $19.10 - $23.20

Purpose: Welcomes and assists all community members and patrons to explore and connect with library resources; provides training and modeling, collaborates with other departments, and provides and demonstrates equitable service to patrons and staff.

Essential Duties and Responsibilities:

60% PATRON ASSISTANCE AND COLLECTION MAINTENANCE

General patron assistance:

• Greets all library visitors and provides proactive assistance.
• Assists patrons with library account inquiries, including cash register transactions.
• Exhibits intermediate advisory and reference services to patrons in a variety of collections and genres.
• Connects patrons with other library staff as needed.
• Promotes and supports library resources, programs and events.
• Listens to patron feedback and shares through appropriate channels.
• Sets expectations for library use, de-escalates and resolves patron concerns.
• Straightens and cleans up the library to provide a welcoming experience.

Technology assistance:

• Assists patrons with intermediate skills for in-library technology such as printers, copiers, faxes, scanners, and PCs.
• Assists patrons with basics of using the digital media station.
• Exhibits intermediate troubleshooting skills of technology applications such as email, Microsoft Office, Wi-Fi, Adobe, etc.
• Assists patrons with troubleshooting of audio/visual equipment in reservable spaces.
• Displays intermediate skills and troubleshooting ability with library e-resources.
• Connects patrons with other library staff as needed for advanced technology needs.
• Exhibits knowledge of troubleshooting IMMS issues.

Collection Maintenance:

• Helps manage library materials collection.
• Serves as liaison to LMS staff with collection maintenance.
• Serves as branch display coordinator.
• Participates in inclusive displays meetings with district departments.
• Merchandizes library materials and maintains library displays.
• Processes and shelves library materials and patron holds.

20% TRAINING AND SHADOWING

• Takes assignments from the Leads and Supervisors to address learning objectives for Library Specialist staff.
• Conducts on-the-job training for Library Specialist staff.
• Provides proactive feedback to the learning and development team on efficacy of training and participates in improving training.
• Models correct processes and procedures and provides feedback in a positive and encouraging manner to the trainee.
• Collaborates and communicates with others using a growth mindset.

20% LEARNING AND COLLABORATION:

• Stays current on library technology and trends.
• Comfortable explaining policies and procedures.
• Actively participates in learning activities to increase own knowledge.
• Takes initiative to consistently update skills to effectively assist patrons and co-workers.
• Promotes positive relationships with co-workers and collaborates with others to meet the needs of staff and patrons.
• Serves as liaison to various district departments and libraries such as participating in meetings or liaison assignments as an active contributor.

Performs other related duties as assigned and requested.

Work Environment:

• The duties for this position are performed in an indoor environment.
• Moderate noise (computers, phones, printers and patron interactions).

This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Inclusion and diversity are part of our values at Arapahoe Libraries.

Qualified applicants who represent the diversities ofthe communities we serve are encouraged to apply.

Minimum Qualifications:

• Three years of experience providing library services to patrons including providing reference and advisory services.
• Must be able to work a flexible schedule, including evenings and weekends and travel district-wide to all library locations as needed.
• Intermediate technology skills such as, Microsoft Office, Sierra or other library service platforms, applications, hardware, etc.
• Excellent interpersonal skills, positive attitude, cultural humility, compassion, and professionalism in working with patrons and colleagues of all ages and diverse backgrounds.