Residential Operations Manager
Dartmouth College
Hanover, NH
Full-time
Management
Posted on May 14, 2024
Position Details
Position Information
Posting date
05/13/2024
Closing date
Open Until Filled
Yes
Position Number
1127959
Position Title
Residential Operations Manager
Department this Position Reports to
Residential Operations
Hiring Range Minimum
$56,400
Hiring Range Maximum
$70,600
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Location of Position
Hanover, NH 03755
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
N/A
Is this a grant funded position?
No
Position Purpose
Plans, manages, and executes multiple projects within Residential Operations to improve departmental efficiency and improve support to the students. Serves as expert resource in the development, application and explanation of Residential Operations policies and procedures.
Description
Required Qualifications - Education and Yrs Exp
Bachelors plus 3-5 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Catherine Henault
Department Contact Phone Number
cathy.henault@dartmouth.edu
Department Contact for Cover Letter and Title
Catherine Henault, Director of Residential Operations
Department Contact's Phone Number
cathy.henault@dartmouth.edu
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73720
Key Accountabilities
Description
Commencement and Reunions Housing
30
Description
Conference and Events Housing
10
Description
System Management
20
Description
UG Facilities Coordination
20
Description
Policy Administration and Communication
10
Description
Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
10
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
05/13/2024
Closing date
Open Until Filled
Yes
Position Number
1127959
Position Title
Residential Operations Manager
Department this Position Reports to
Residential Operations
Hiring Range Minimum
$56,400
Hiring Range Maximum
$70,600
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Location of Position
Hanover, NH 03755
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
N/A
Is this a grant funded position?
No
Position Purpose
Plans, manages, and executes multiple projects within Residential Operations to improve departmental efficiency and improve support to the students. Serves as expert resource in the development, application and explanation of Residential Operations policies and procedures.
Description
Required Qualifications - Education and Yrs Exp
Bachelors plus 3-5 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Bachelor's degree or equivalent combination of education and experience.
- Minimum five years' relevant experience in an higher education setting.
- Current driver license and ability to qualify under the terms of the Dartmouth Approved Driver policy.
- Solid experience in providing administrative support with a high level of autonomy to multiple constituents in a professional environment.
- Proficient in the use of computers and software applications and database management; the ability to learn new applications.
- Strong communications, customer service and interpersonal skills with ability to interact with a diverse College community.
- Ability to foster a collaborative, team centered environment.
- Initiative, sound judgment and ability to work independently.
- Ability to maintain decorum and handle stressful situations in a calm, professional manner.
- Strong organizational skills and ability to balance priorities and meet deadlines in a fast-paced office.
Catherine Henault
Department Contact Phone Number
cathy.henault@dartmouth.edu
Department Contact for Cover Letter and Title
Catherine Henault, Director of Residential Operations
Department Contact's Phone Number
cathy.henault@dartmouth.edu
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73720
Key Accountabilities
Description
Commencement and Reunions Housing
- Manages the Commencement and Reunion housing program, including but not limited to creating and implementing policies; yearly updating of the housing portal; hiring, training, and supervising around 75 temporary and student staff; assigns guests to rooms; answers questions, explains policies, and resolves Commencement and Reunion conflicts and challenges. Reconciles financial accounts. Works closely with Alumni Relations.
30
Description
Conference and Events Housing
- Management of the Conference & Events summer housing program, including but not limited to hiring, training, and supervising up to 10 temporary summer workers; works closely with Conferences & Events regarding arrivals and concerns; coordinates services with vendors.
10
Description
System Management
- Serves as Residential Operations point person for several systems including, but not limited to, Lenel, EMS, and StarRez. Plans, coordinates, and oversees various projects including, but not limited to, a new room inventory system. Manages the Residential Operations key and access card inventory.
20
Description
UG Facilities Coordination
- Coordinates all work to do with term openings and term closings within all College-owned undergraduate residential facilities. This includes working closely with various offices to make sure rooms are ready when students move in. Responsible for making sure custodial and maintenance staff get all information necessary so they can plan their work accordingly. Including management of yearly mold inspection program for undergraduate residential facilities, termly room inventory program, and ongoing laundry program.
20
Description
Policy Administration and Communication
- Serves as liaison with the Undergraduate Housing and Residential Education regarding special requests, policy questions, and makes exceptions to policy, if appropriate. Resolves administrative problems by analyzing information, identifying, and communicating solutions to students, parents, and staff. Works with the Residential Education Office regarding coordinating Resident Fellow and Living Learning Community apartment inventories, inspections, and turnovers.
- Creates and updates Residential Operations notices, publications, and websites.
10
Description
Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
- Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
- Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
- Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.
10
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn's Job Board
- RecruitMilitary
- Dartmouth's Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
