Customer Service Representative / Teller

Merchants Bank, Cannon Falls, is seeking a full-time (38–40 hr/week) Customer Service Representative/Teller. This position is scheduled to work at both the Cannon Falls and Hampton branches. Generally working 2 Saturdays per month. Generally, shifts will be from 8:00 a.m. – 5:00 p.m. Monday – Friday however, may be scheduled to work until 5:30 p.m. if on the Teller line.

Job duties include assessing customer needs, providing excellent customer service while opening new deposit accounts and processing all types of banking transactions, and maintaining account information.  Must be comfortable with extensive customer contact and have cash handling and sales experience.

Please Apply online at www.merchantsbank.com/careers or in person at Merchants Bank, Cannon Falls (300 W Main Street).  Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Job Summary:

In the Customer Service Representative role you will proactively provide assistance to customers in determining products and services which best meet their needs.  Is fully knowledgeable of all bank deposit products and services. Assist customers in retail product selections by profiling, presenting features and benefits, and asking for the sale.  Represents the Bank in a manner that maintains and expands business relationships, enhances the Bank’s image and contributes to growth. 

          This position will provide back-up support to the Teller area.  The Teller role is considered one of our most critical front-line customer contact positions, as our customers have direct contact with tellers for 85% of all their banking transactions.  Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents.  The position requires good basic, general knowledge of all banking operations.