Job Description: Perform daily administrative duties such as: answering phones, checking the email, responding to emails. Prepare job schedules and keep track of the job schedules. Provide the schedules at a dispatch for installers and measurers. Follow up with customers to get their feedback and resolve any complains according to their feedback. Deal with customer complaints properly to make sure our brand positioning is kept at a good level. Create customer service initiatives, client retention ideas and new customer initiatives and implement them with the other administrative staff members. Organize staff meetings. Maintain our bookkeeping, payroll records, invoice records and accounting records. Recruit administrative employees when needed.
MINIMUM JOB REQUIREMENTS: Bachelor's Degree in Business Management. 12 months experience as Office Manager. Must be able to work overtime, weekends and holidays. Must have experience in: organizing meetings; managing databases; dealing with complaints; keeping personnel records up to date; bookkeeping; digital marketing; and brand positioning.