Technology Assistant
University of North Carolina Wilmington
Wilmington, NC
Full-time
Information Services / Technology (IT)
Posted on May 14, 2024
Posting Details
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.
Recruitment Range
$25,000 - $30,000
Vacancy Number
S02415
Position Title
Tech Support Technician
Working Title
Technology Assistant
Competency Level
Journey
Home Department
Undergrad Retention and Student Sup - 30180 Department
Primary Purpose of Organizational Unit
The Student Success and Retention (SSR) unit is dedicated to empowering students with integrity and compassion, utilizing strengths-based programming and collaborating with campus partners to support student success through to degree completion. The unit engages in data informed strengths-based retention and student success practices including, but not limited to:
Stdnt Engagement, Enrllmnt & Retent - 301 College
College/School Information
Student Engagement Enrollment and Retention – Academic Affairs
University Information
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.
The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
The Technology Assistant understands that technology is an integral part of Student Success and Retention (SSR) initiatives. The Technology Assistant is responsible for providing technical support to departmental users and campus partners by troubleshooting problems with SSR platforms and assisting in implementing corrective actions in a timely manner.
Additional duties include:
Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.
Preferred education, professional skills and experience
None
FTE
.50 FTE (20 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday (days are flexible)
Work Hours
8:00AM - 5:00PM (hours are flexible)
Type of Position
Permanent
Anticipated Ending Date if Time-Limited
Position Number
8377
Job Posting Date
05/13/2024
Posting Close Date
06/16/2024
Number of Openings
Single Incumbent
Special Notes to Applicants
PLEASE NOTE: Permanent (non-temporary) part-time employees working 20-29 hours per week are eligible for many benefit programs, typically without employer contributions. Participation is excluded in the mandatory retirement plans, the State 401(k) Plan and disability plans.
This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.
EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting
https://jobs.uncw.edu/postings/32102
Applicant Documents
Required Documents
Required fields are indicated with an asterisk (*).
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.
Recruitment Range
$25,000 - $30,000
Vacancy Number
S02415
Position Title
Tech Support Technician
Working Title
Technology Assistant
Competency Level
Journey
Home Department
Undergrad Retention and Student Sup - 30180 Department
Primary Purpose of Organizational Unit
The Student Success and Retention (SSR) unit is dedicated to empowering students with integrity and compassion, utilizing strengths-based programming and collaborating with campus partners to support student success through to degree completion. The unit engages in data informed strengths-based retention and student success practices including, but not limited to:
- Advocating for policy changes that hinder student success
- Using data to inform and elevate strengths-based, intentional outreach
- Employing strategic technologies to support student success and retention
- Building and sustaining campus partnerships
Stdnt Engagement, Enrllmnt & Retent - 301 College
College/School Information
Student Engagement Enrollment and Retention – Academic Affairs
University Information
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.
The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
The Technology Assistant understands that technology is an integral part of Student Success and Retention (SSR) initiatives. The Technology Assistant is responsible for providing technical support to departmental users and campus partners by troubleshooting problems with SSR platforms and assisting in implementing corrective actions in a timely manner.
Additional duties include:
- Assisting with maintaining all SSR technology platforms SOPs.
- Troubleshooting platform problems when offices have issues with Starfish, Ocelot, and any other SSR platform.
- Working with Starfish Support on technical issues.
- Assisting with the assessment of all SSR platforms.
- Collaborating regularly with the EAB project consultant and Ocelot representative to stay up to date on product features and best practices.
- Assisting the Retention Specialist with developing and maintaining retention documents and platforms to support student success and retention.
- Launching and maintaining Sammy chatbot for new departments, colleges, and schools.
- Assisting the Assistant Director and Starfish System Administrator with continual training and education of technology platforms for departments, colleges, and schools.
- Managing enterprise continuity of Starfish and Ocelot service when Assistant Director and or Starfish System Administrator is unavailable.
- Must adhere to university standards and best practices.
- Ensures compliance with all IT policies, procedures, and standards including change management.
- Maintain accurate inventory of systems, applications, and data and provide to ITS at least annually.
- Consistent communication with TAC on all technical issues with a broad impact to UNCW Faculty, Staff or Students.
- Contact ITS prior to the purchase or implementation of any new software, hardware, or other IT solutions.
- Additional duties as assigned.
Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.
Preferred education, professional skills and experience
- Bachelor's degree with focus on analytics, computer science, or related field.
- 2 years of work experience with CRM platforms or databases.
- 2 years of work experience with student data platforms such as Starfish, EAB, Banner, or other similar data platforms.
- Proven knowledge and experience using Microsoft Office365 software, specifically proficient in the use of Publisher, Outlook, Word, Excel, PowerPoint, Microsoft One Drive, Forms, TEAMs, Starfish, SSRS Banner 9, Slate, Tableau, etc.
- Demonstrated ability to organize numerous projects requiring attention to detail and consistently meet deadlines.
- Ability to work effectively and maintain confidentiality with students and their families, faculty, staff, and alumni.
- Experience with quantitative and qualitative research data and drafting reports.
- Strong data analytics skills.
- Excellent oral and written communication skills.
- Ability to work well both independently and in a team environment.
None
FTE
.50 FTE (20 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday (days are flexible)
Work Hours
8:00AM - 5:00PM (hours are flexible)
Type of Position
Permanent
Anticipated Ending Date if Time-Limited
Position Number
8377
Job Posting Date
05/13/2024
Posting Close Date
06/16/2024
Number of Openings
Single Incumbent
Special Notes to Applicants
PLEASE NOTE: Permanent (non-temporary) part-time employees working 20-29 hours per week are eligible for many benefit programs, typically without employer contributions. Participation is excluded in the mandatory retirement plans, the State 401(k) Plan and disability plans.
This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.
EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting
https://jobs.uncw.edu/postings/32102
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of 3 Professional References
Required fields are indicated with an asterisk (*).
- * How did you learn of this opportunity with UNCW? (2024)
- UNCW Website
- UNCW LinkedIn Page
- UNCW X Account (formerly Twitter)
- UNCW Employee Referral
- UNCW Instagram Account (UNCW_jobs)
- UNCW Job Alert
- Chronical of Higher Education
- Diverse Issues in Higher Education
- Glassdoor
- Higher Ed Jobs
- Hispanic Outlook
- Indeed
- Inside Higher Ed
- North Carolina Job Network
- Women in Higher Education
- Craigslist
- Career Events/Job Fairs
- Billboards/Marquee
- Other
- * If you selected 'Other' to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.
(Open Ended Question)
