Care Coordinator
University of Tennessee, Knoxville
Knoxville, TN
Full-time
Health Care Provider
Posted on May 17, 2024
Care Coordinator
Center for Care & Resilience
The Center for Care & Resilience (CCR) at the University of Tennessee, Knoxville (UTK) invites applications and nominations for the position of Care Coordinator. This is a 12-month, full-time, primarily Monday-Friday, first shift, non-tenure track, staff position.
The mission of the Center for Care & Resilience (CCR) is to partner with students in need of support, guidance, or other intervention and connect them with the resources they need to be successful. Students, faculty, staff, visitors, family, and/or other community members can identify and request support for students in need.
The CCR provides strengths-based, inclusive, holistic support, consultation, and education to members of the UT community. CCR works to promote individual students’ well-being and success and encourages wellness and personal safety.
The Position: The Care Coordinator will report to a Care Manager, Assistant Director, or Associate Director. This position is responsible for:
Departmental Operations
· Adheres to professional best practices and departmental guidelines related to the delivery of non-clinical case management in a higher education setting.
· Maintains confidentiality and FERPA compliance.
· Responds to the 974-HELP referral line.
· Participates in campus outreach, tabling, and presentations.
· Serves as a liaison between the CCR and campus partners.
· Serves on campus committees as negotiated.
Care Coordination
- Opens care cases, coordinates campus and community resources, facilitates access to treatment including coordination of hospitalizations, discharges, and crisis interventions.
· Does outreach to students, staff, faculty, campus, and community partners.
· Develops and assists students in the implementation of appropriate case management plans.
- Produces timely documentation for cases within the electronic record keeping system.
§ Provides analytics and data points to the department as needed.
§ Assists in chart audits to ensure consistency in processes.
§ Initiates the care and support survey and appointment reminders to students.
The University and Region: UTK is the state's flagship, land-grant university. We are a Research 1 university, housing 14 colleges and 900+ programs of study. With an enrollment of 36,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day's drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Discovery Inc., Tennessee Valley Authority, and Oak Ridge National Laboratory.
Qualifications :
Qualifications:
What We Require:
Education: bachelor’s degree in counseling, social work, psychology, college student personnel, human services, or related field.
Experience, Knowledge, Skills, and Abilities:
- Strong oral and written communication, interpersonal, and organization skills.
- Demonstrated awareness, knowledge, and skills related to cultural competence.
- Ability to express compassionate care and empathy to students, families, faculty, staff, and alumni.
- Ability to plan, organize and prioritize based on needs.
- Knowledge of privacy and ethical guidelines.
- Ability to communicate difficult/sensitive information.
- Knowledge and awareness of mental health systems and practices
· Education:
o Master’s degree in counseling, social work, psychology, college student affairs administration or related field.
· Experience, Knowledge, Skills, and Abilities:
- One year of experience in a community mental health context, helping profession or crisis response setting.
- Experience in case management in a higher education setting.
Application Process: Please complete the on-line application for full consideration. Applicants should include a cover letter, resume, and a list of at least three references (with current e-mail address and phone number/s) in the application file. Priority deadline for submitting applications is May 31st. A review of all applications will begin immediately thereafter and will continue until the position is filled. Questions regarding the search may be directed to the search hiring manager Dr. Lisa Loar lloar1@utk.edu
