Director of System Operations -ITS Computing Systems
University of Tennessee, Knoxville
Memphis, TN
Full-time
Information Services / Technology (IT)
Posted on May 16, 2024
Market Range: 17
Hiring Salary: Salary Commensurate with Education and Experience
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Director of System Operations leads a diverse team in delivering innovative IT solutions to support the University's mission. This position is responsible for the strategic planning, management, and oversight of enterprise applications, data center operations, server/database infrastructure, cloud services, data storage. This position works with IT leaders on disaster recovery/business continuity processes and automation initiatives.
DUTIES AND RESPONSIBILITIES:
- Develops and implements operational plans aligned with institutional goals; establishes policies, standards, and best practices for efficient, secure IT service delivery.
- Manages team including recruiting, training, mentoring personnel across data center, systems, database, cloud, and automation areas.
- Spearheads the design and implementation of comprehensive system operation strategies that align with organizational objectives.
- Develops and oversees the operational budget, ensuring optimal allocation of resources towards system maintenance, upgrades, and new technology acquisitions.
- Implements cost-saving initiatives without compromising on system performance or reliability including negotiating contracts, streamlining operations, and leveraging economies of scale.
- Provides leadership for data analytics platforms supporting research initiatives.
- Conducts periodic evaluations of current systems to ascertain the effectiveness, and institute enhancements or upgrades as necessary.
- Identifies emerging technologies to enhance research capabilities.
- Leads cross-functional teams in the execution of technology update projects, from initial concept through to full operational integration.
- Oversees deployment, integration, and maintenance of mission-critical enterprise applications and platforms.
- Monitors the performance of newly implemented systems, adjusting strategies as needed based on operational data and feedback.
- Fosters relationships with technology vendors and partners to stay abreast of industry trends and cost-effective solutions.
- Ensures compliance with data governance policies and regulations.
- Performs other duties as assigned.
EDUCATION: Bachelor’s Degree in Computer Science, IT, or related field. (Master’s Degree preferred.) (TRANSCRIPT REQUIRED)
EXPERIENCE: Seven (7) years of progressive experience in IT Management, systems/database administration, data center operation, cloud services, or related field.
KNOWLEDGE, SKILLS, AND ABILITIES:
- In depth knowledge of specific technologies, platforms, or systems relevant to the role.
- Advanced knowledge of IT service management frameworks (ITIL, etc.).
- Proven skills in project management and process improvement methodologies.
- Excellent skills in budget management and resource optimization.
- Strong strategic planning and roadmap development skills.
- Comprehensive knowledge of data governance and compliance regulations.
- Manages multiple competing priorities and deadlines successfully.
Qualifications :
For benefits information, please visit https://www.uthsc.edu/hr/benefits/documents/benefits-preview-packet.pdf . Applicants should have a demonstrated commitment to and knowledge of equal employment opportunity and affirmative action.
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA/V institution in the provision of its education and employment programs and services.
THE UNIVERSITY OF TENNESSEE HEALTH SCIENCE CENTER
The University of Tennessee Health Science Center is the flagship statewide, public, academic health institution in Tennessee. Founded in 1911, the mission of the University of Tennessee Health Science is to improve the health and well-being of Tennesseans and the global community by fostering integrated, collaborative, and inclusive education, research, scientific discovery, clinical care, and public service. Employing more than 4,600 people on its faculty, staff, and not-for-profit corporation faculty practice groups, and with more than 3,200 students across the state, UTHSC contributes $4 billion to the economy of Tennessee.
Part of the University of Tennessee System, the Health Science Center is headquartered in Memphis and includes all six of UT’s doctoral-degree-granting health science colleges -- Medicine, Dentistry, Pharmacy, Nursing, Graduate Health Sciences, and Health Professions. UTHSC spans the state with its four major, regional clinical health science locations in Memphis, Knoxville, Chattanooga, and Nashville, as well as more than 100 clinical education sites across Tennessee. UTHSC is the largest educator of health care professionals in the state and operates the state’s largest residency and fellowship advanced training programs.
Located in West Tennessee on the banks of the Mississippi River, Memphis is the second-largest city in the state and among the largest cities in the Southeast. The Greater Memphis metropolitan area has more than 1.3 million residents, and the city ranks among those with the lowest cost of living in the country. It is home to a vibrant restaurant scene, a revitalized Downtown, the Midtown Arts District, many scenic neighborhoods, an active medical district, and a burgeoning airport in the midst of a $214 million modernization.
Memphis boasts attractions, including Elvis Presley’s Graceland, the Memphis Grizzlies, historic Beale Street, the National Civil Rights Museum, the second-largest urban county park in the United States, and the Memphis in May World Championship Barbecue Cooking Contest.
